Orders

1
How can I order?

You can book all our services (equipment rental, sale of consumables, terminal/airport transfers) directly on our website.

You can also send us an email to the following address: louer@2kids1bag.com with the following information:
- Selected services (rental, sale, transfer).
- Products: model, the brand and the amount.
- Dates, time slots and places of delivery and return

2
How can I cancel my order?

The cancellation request is done by email at louer@2kids1bag.com.
Each customer has the right of retraction granted by law (7days). When this period has elapsed you can still cancel your order until the 3rd working day before delivery date.

In case the order is cancelled after this period, whatever the cause, penalties equivalent to 20% of the total amount of the order will have to be paid.

Each order of a total amount superior of €200 (inclusive all taxes) or requested to a specific need (article not presented on the www.2kids1bag.com website when the order is registered) is irrevocable and definitive. In case the order is cancelled after the legal period, the total amount has to be paid.

3
How can I track my order?

You can login to your account on the 2kids1bag website and track your order: validated, paid, delivered, returned, etc.

4
Is it possible to change the rental period once my order has been validated?

Ask to modify the rental period (increase or decrease in the number of days) by email at louer@2kids1bag.com at least 3 working days before delivery date.

After that, the extension will be accepted only if these items are available. However, it is not possible to reduce the number of rental days.

Each started day is considered as a full day.

5
Can I order at the last minute ?

Yes (within the limits of available stocks). Please Contact us by phone +33 (0)6 62 00 81 02  and confirm us your order by email info@2kids1bag.com.
The payment will have to be made by credit card via Paypal before the delivery.

Delivery rates are for express request (delay of 4 hours) of €24 (inclusive all taxes) for maximum 4 articles rented.

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